Terms of Service for Ghostwire Systems LLC

Effective Date: June 1, 2026

These Terms govern your access to and use of the Ghostwire Systems LLC pick’em website and related services (the “Service”).

1. Eligibility

• Must be 18+ to use.
• Service is for U.S. residents only.

2. Nature of the Service

• Free-to-play sports pick’em contests and community features.
• No gambling/wagering. No payment required.
• Contests are games of skill.

2A. Pick’em and Squares Features

• The Pick’em contests and Squares boards provided through this Service are for entertainment, community, and office-pool style use only.
• No gambling or wagering is conducted through this Service. We do not accept deposits, process entry fees, or distribute prize money.
• Any prizes, payments, or fundraising associated with a Pick’em contest or Squares board are managed solely by the individual league or board administrator, outside of this platform, and at their own discretion.
• We provide only the software to track selections, results, and outcomes. All financial arrangements, if any, occur privately between participants and are not the responsibility of Ghostwire Systems LLC.
• You agree that participation may be subject to the laws of your state or locality. You are responsible for ensuring compliance with applicable law before participating.

3. Prizes

Consistent with Section 2A, Ghostwire Systems LLC does not itself offer, fund, award, or distribute any prize, cash, gift card, or other thing of value in connection with the contests on the Service.

• Any prize, payout, or reward tied to a Pick’em contest or other community feature is offered and arranged solely by the individual league or board administrator, privately and off-platform, at their own discretion and responsibility.
• No purchase is necessary to create an account or to participate in the free-to-play contests. We do not accept deposits, charge entry fees, or process or distribute prize money or payouts (including via Venmo, Cash App, or similar services).
• Whether and how any prize is awarded depends entirely on the arrangements made by the applicable league or board administrator. Ghostwire Systems LLC is not a party to those arrangements and is not responsible for them.
• Any winner is solely responsible for any taxes, reporting, or other obligations arising from a prize received from a league or board administrator.

3A. Premium Subscriptions & Billing

Some features of the Service are offered as a paid Premium upgrade. Premium is optional and is separate from the free-to-play contests described above. By purchasing Premium you agree to the following terms.

• Plans & pricing: Premium is offered as a monthly subscription, an annual subscription, or a one-time lifetime purchase. Prices are shown in U.S. dollars (USD) at checkout and may change with notice for future billing periods.
• Current prices: The Premium monthly subscription is $4.99 per month and the annual subscription is $29.99 per year (USD). The exact price, billing period, and any introductory offer are shown clearly and conspicuously at checkout before you confirm.
• Auto-renewal (subscriptions): Monthly and annual Premium subscriptions automatically renew at the then-current price at the end of each billing period and your payment method is charged automatically, until you cancel. We disclose this auto-renewal to you before you purchase. You will continue to be billed each period unless and until you cancel. By subscribing and continuing to use Premium, you authorize these recurring charges to your payment method until you cancel.
• Free trial & conversion: Eligible new subscribers may be offered a free 7-day trial of the monthly plan. If you do not cancel before the trial ends, the trial automatically converts to a paid monthly subscription at $4.99 per month and your payment method is charged, then renews monthly until you cancel. You can cancel anytime during the trial to avoid being charged. The free trial is available only to users who have not previously used a trial.
• One-time / lifetime purchase: The lifetime Premium upgrade is a single, one-time, non-recurring charge. It does not auto-renew and is not a subscription.
• How to cancel: Web subscribers can cancel at any time from Settings → Account & Billing in your Account Settings; access continues until the paid period ends and there are no further charges after you cancel. Mobile subscribers (purchases made through the app) must cancel through their App Store or Google Play subscription settings, because those subscriptions are managed by Apple or Google — we cannot cancel a store subscription on your behalf. When you cancel, your Premium access remains active through the end of the period you have already paid for and then ends; we do not provide automatic pro-rata refunds simply for cancelling.
• Refunds: Refund requests are reviewed individually by an administrator. Depending on the circumstances, a refund may be issued as a full refund or a prorated refund, and the reason for the refund is recorded. Where a refund is granted, the corresponding Premium access is revoked. Refunds for mobile purchases may also be subject to the policies of the App Store or Google Play.
• Payment failure / grace period: If an automatic renewal payment fails, we provide a short grace period of up to 3 days during which your Premium access continues while we retry the charge. If payment is still not completed after the grace period, your Premium access may be suspended or end.
• Mobile (App Store / Google Play) purchases: If you purchase or manage Premium through our mobile app, that purchase is also governed by the terms and billing, cancellation, and refund policies of the Apple App Store or Google Play, in addition to these Terms.
• Taxes: Stated prices may not include applicable sales or use taxes, which may be added at checkout where required.

For billing questions or refund requests, contact admin@ghostwiresystems.com. See our Privacy Policy for how billing information is collected and retained.

4. Accounts

• Register with valid name/email/password.
• You are responsible for your account activity.
• We may suspend/terminate for violations.

4A. Data Management & Account Deletion

• Data Export: You may export your personal data at any time through our Data Management Center.
• Account Deletion: You may request account deletion with a 30-day recovery period during which you can restore your account by logging in.
• Data Anonymization: After the recovery period, personal data is permanently deleted while statistical data is anonymized for platform improvement.
• Recovery Rights: During the 30-day period, all account data remains recoverable. After this period, only anonymized statistical data is retained.
• Export Formats: Available in CSV (spreadsheet), JSON (technical), and HTML (readable) formats.

5. User Conduct

• No unlawful use (e.g., gambling).
• No harassment or abusive content.
• No infringement of rights.

5A. Zero Tolerance for Objectionable Content

We have zero tolerance for objectionable content and abusive users. You agree not to post, send, upload, or transmit any content, and not to engage in any conduct, that:

• sexualizes, exploits, endangers, or facilitates the abuse of a child — including any child sexual abuse material (CSAM) — which is strictly prohibited (see our Child Safety Standards);
• harasses, bullies, threatens, defames, or intimidates another person;
• contains hate speech or attacks a person or group based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or other protected characteristic;
• is sexually explicit, obscene, or pornographic;
• depicts or promotes violence, self-harm, or terrorism;
• is unlawful, fraudulent, or infringes the intellectual-property or privacy rights of others;
• impersonates another person or misrepresents your affiliation.

Reporting and enforcement. You can report objectionable content or an abusive user at any time using the in-app Report control on profiles and comments (including a dedicated Child safety (CSAE) reason). We review reports and act within 24 hours, removing the offending content and/or ejecting the responsible user. Child-safety concerns may also be emailed to safety@ghostwiresystems.com; see our Child Safety Standards for how we handle and report apparent CSAM.

6. Intellectual Property

All site content belongs to Ghostwire Systems LLC. No copying/distribution without consent.

7. Disclaimer of Warranties

Service provided “as is” with no guarantees of accuracy, availability, or fitness.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GHOSTWIRE SYSTEMS LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF GHOSTWIRE SYSTEMS LLC ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100 USD) OR (B) THE TOTAL AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations above do not apply to liability that cannot be limited or excluded under applicable law, including, where applicable, liability for gross negligence, fraud, or willful misconduct, or for death or personal injury caused by negligence. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you; in that case, our liability is limited to the maximum extent permitted by law.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act (FAA) governs the interpretation and enforcement of the arbitration agreement in Section 9A. Subject to that arbitration agreement, any dispute that is not subject to arbitration will be resolved in the state or federal courts located in Texas, and you and we consent to the personal jurisdiction of those courts.

9A. DISPUTE RESOLUTION — BINDING ARBITRATION AND CLASS-ACTION WAIVER (PLEASE READ CAREFULLY)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

• Agreement to arbitrate (mutual). Except for the carve-outs below, you and Ghostwire Systems LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court. This agreement to arbitrate is mutual and applies equally to you and to us.
• Informal resolution first. Before starting an arbitration, you agree to first contact us at admin@ghostwiresystems.com with a brief written description of the dispute and your contact information, and to give us at least 30 days to attempt to resolve it informally.
• 30-day opt-out (you may decline arbitration). You may opt out of this arbitration agreement (Section 9A) by sending a written notice to admin@ghostwiresystems.com within 30 days of the date you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out within this window, neither you nor we will be bound by the arbitration agreement or the class-action waiver in Section 9A. Opting out has no other effect on your relationship with us or your use of the Service.
• Small-claims carve-out. Either party may bring an individual claim in small-claims court if the claim qualifies and remains in that court and is brought only on an individual (non-class) basis.
• Public injunctive relief carve-out. To the extent applicable law (including California law) gives you a non-waivable right to seek public injunctive relief, that claim may be brought and decided in court; the rest of the dispute remains subject to arbitration, and any court proceeding for public injunctive relief is stayed pending the arbitration of all other claims.
• Intellectual-property carve-out. Either party may seek injunctive or other equitable relief in court to protect its intellectual-property rights.
• Arbitration procedure. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect (available at www.adr.org), before a single neutral arbitrator. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will mutually select another nationally recognized arbitration provider; if they cannot agree within 30 days, a court of competent jurisdiction may appoint the provider. The arbitration may be conducted by written submissions, by telephone or video, or in person in the county where you reside (or another mutually agreed location). The arbitrator may award the same individual relief that a court could.
• Arbitration fees. Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. Where those rules require us to pay your share of such fees for a consumer dispute, we will do so, and we will not seek our attorneys’ fees from you unless the arbitrator finds your claim was frivolous or brought for an improper purpose.
• Mass / coordinated arbitrations (batching). If 25 or more similar arbitration demands are asserted against us (or by us) by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of up to 50 demands at a time, with a single set of filing fees per batch and a single arbitrator per batch, to promote efficiency. The applicable statutes of limitations and any filing-fee deadlines are tolled for demands awaiting assignment to a batch.
• Class-action waiver. YOU AND GHOSTWIRE SYSTEMS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of a class or representative proceeding, except as expressly provided in the batching provision above.
• Jury-trial waiver. TO THE EXTENT A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND GHOSTWIRE SYSTEMS LLC EACH WAIVE ANY RIGHT TO A JURY TRIAL.
• Severability. If any part of this Section 9A is found to be invalid or unenforceable, that part will be severed and the remainder of Section 9A will remain in effect — except that if the class-action waiver is found unenforceable as to a particular claim for relief, that claim (and only that claim) will be severed and proceed in court, and all other claims will proceed in arbitration.
• Continued use. Your continued use of the Service on or after the Effective Date above constitutes your acceptance of these Terms, including this Section 9A. When we make material updates to these Terms, we present an in-product re-acceptance prompt; continuing to use the Service after accepting that prompt constitutes your agreement to the updated Terms.

10. Privacy & Data Collection

By using our Service, you acknowledge that we collect technical data including IP addresses and derive approximate geographic location for analytics, security, and service improvement purposes. See our Privacy Policy for complete details.

11. Trademarks and Third-Party Content

• NFL Team Names: All NFL team names and related marks are trademarks of the National Football League and its member clubs. This Service is not affiliated with, sponsored by, or endorsed by the NFL or any NFL team.
• No Team Logos — Abstract Indicators Only: This Service does not display official NFL team logos or other trademarked team artwork. To help you identify teams, we use our own simple, non-trademarked indicators — a colored badge showing the team’s common abbreviation (for example, “KC” or “GB”). The colors and shapes are our own design choices and are not official team marks.
• Nominative Fair Use: Our use of team names and abbreviations is for informational and identification purposes only in connection with sports prediction activities, and constitutes nominative fair use under trademark law.
• ESPN Data: Certain scores, schedules, and related sports data shown on this Service may be sourced from ESPN’s public feeds. ESPN and all related marks are trademarks of ESPN, Inc. This Service is not affiliated with or endorsed by ESPN.
• No Endorsement: The display of team names, abbreviations, or related content does not imply any endorsement, sponsorship, or affiliation with the NFL, ESPN, or any sports organization.
• Removal Requests: If you believe your trademark rights are being infringed, please contact us at admin@ghostwiresystems.com.

12. Changes

We may update these Terms from time to time. When we make material changes — including any change to the arbitration agreement and class-action waiver in Section 9A, to pricing or billing in Section 3A, or to your other substantive rights — we will notify you and present an in-product re-acceptance prompt, and the updated Terms take effect for you only after you affirmatively accept them. For non-material changes, we will post the updated Terms with a new Effective Date, and your continued use of the Service after that date constitutes acceptance of those changes. If you do not agree to an updated version, you may stop using the Service and close your account.

13. Contact

Ghostwire Systems LLC
5900 Balcones Drive #STE 100
Austin, TX 78731
United States
admin@ghostwiresystems.com
(903) 242-8407

By using the Service, you agree to these Terms.